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Where is my order confirmation?
When you place your online order we send your order confirmation to the email address added at the checkout, this should be with you very soon after order completion.
If you can’t find your email, do double check your junk folder. And do add us to your safe senders list – we promise we’ll never spam you!
When will my order be delivered?
Our standard UK shipping takes 2-3 working days – we’ll email tracking information which will be updated when your order is out for delivery. We are hoping to add further options for delivery and would love your feedback: firstname.lastname@example.org
What happens if there is a problem with my order?
We do our best to ensure there are no problems with your order, however, should any arise you can contact us by emailing email@example.com
What is your returns policy?
Our returns policy can be found: here. But our customer service team are very happy to help so drop them an email – we’re always keen to talk through a return and help you to resolve the issue.
For example, if you change your mind about a product and wish to return it, in unopened, undamaged condition, within the ‘14 day’ limit as detailed in our terms and conditions. We will always do our best to assist and ensure you enjoy our spirits!
What size is the bottle?
Our Whiskies & Spirits are sold in 70cl bottles, that’s 700ml. All our bottles are in centilitres (cl). If you need more exact dimensions, just pop us an email and we’ll be happy to check, and just so you know our bottles are so bespoke to JG Thomson they are slightly larger than usual spirit bottles.
Can I send my order to a different address from my own?
Absolutely! When providing your details at the checkout you can add a delivery address other than your own. Please do ensure that your billing address is your address and not the recipient. If the bottle is a treat for you, we all need them, just tick the box stating ‘my billing address is the same’ and you can enter your billing address. And don’t worry if you’re sending your order as a gift – we don’t include paper invoices unless specifically requested.
How much does delivery cost?
Delivery is £6. Deliveries are made usually during business hours on Monday to Friday, 9am-5pm, using a third-party courier; to ensure prompt delivery someone must be present to sign for the parcel.
What happens if my parcel is damaged or lost?
These issues are rare. Our couriers should report any issues to us before delivery takes place – but of course, sometimes this may not be clear until you open your package.
If you receive an order and have any concerns whatsoever, please contact our customer service team immediately. They will help get it sorted by arranging a replacement to be sent where available, a refund, or a suitable equivalent. Please do not dispose of the packaging or products before speaking with our team first.
Can you gift wrap the bottles?
Sadly we can’t offer a gift-wrapping service. Our tip-top priority is making sure your bottles reach you in impeccable, absolutely perfect condition. After all, these delicious boozes are rather fragile.
We’ve honed our packaging with this in mind (super-secure air packs, meticulously-shaped boxes), which means beautiful bottles on arrival – but it also means we can’t gift wrap them.
WHICH COUNTRIES DO YOU DELIVER TO?
Please be aware that we are only able to ship to UK addresses for now. Please only continue if you can provide a UK delivery address. Sorry for any inconvenience.